Document Quality Assurance Analyst – Saint Paul

Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!

Major Position Responsibilities:

• Examines deliverable documents (majority of documents are lengthy, technical Microsoft Word docs) to identify incomplete work and noncompliance with established standards
  
• Documents and reports identified deficits
  
• Provides support to project-level PMO in resolving identified deficits, which includes providing advanced Microsoft Word technical instruction
  
• Collects metrics based on findings in quality document reviews
  
• Follows established procedures/best practices
  
• Completes work by due dates
  
• Provides weekly status reports
  
• Supports the development of a culture of quality
  
• May participate in process improvement initiatives employing process improvement methodologies and best practices
  
• May provide support to complete in flight quality reviews of processes and work products
  
  REQUIRED (minimum):
  
• Possess a bachelors degree in information technology/related field (English, technical writing) or possess an associated degree in information technology or related field (English, technical writing) and 5 years of related experience
  
• 1 – 3 years experience as a technical writer or desktop publisher
  
• Demonstrated intermediate/advanced proficiency in Microsoft Word
  
• Basic understanding of business grammar for the English language
  
• Effective communication skills
  
• High attention to detail
  
• Ability to learn and adapt quickly to changes in the work environment
  
• Ability to conform to established procedures and follow verbal and written instructions
  
• Self-starter and self-driven — ability to work independently to complete assigned tasks
  
• Ability to spend long periods in front of a computer terminal examining documents
  
• Ability to work as required to complete assignments per predefined schedule
  
  PREFERRED:
  
• 1 – 3 years experience as a quality professional
  
• Greater than 3 years experience as a technical writer or desktop publisher
  
• Demonstrated proficiency in adapting/tailoring best practices/processes to business needs
  
• Experience with quality and process improvement methodologies such as Six Sigma, Lean Kaizen
  
• Training/mentoring/management experience
  
• Knowledge of CMMI, IEEE, PMBOK Standards and best practices
  
• Knowledge of Rational Unified Process
  
• American Society for Quality certifications
  
  ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
  
  Apply Here